The inclusion of convenience fees is at the discretion of each "Merchant of Record". The merchant of record is the recipient of your payment. Each merchant determines their own policy with regard to adding convenience fees.
My Payment Network is a Level One PCI Compliant Provider. That means we are independently audited annually to guarantee the software and corporate processes adhere to the highest payment industry security standards. No email addresses are ever shared/sold to third parties. Security and Privacy policies appear in the Upper, Right-hand corner of every payment page.
From the MyPayNet login box click the lock icon. Enter the users email address, and advise them to watch for a reset link via email.